What we do

SUPPORT SERVICES keep your business running smoothly. By providing support, monitoring and maintenance services to your business, We help to ensure a stable environment for your technology. Our remote monitoring systems helps identify and often stop problems before they occur – meaning you get a proactive and reliable service and greater availability from your IT investments. Quatrix provides proactive IT support and maintenance services.  We check your systems daily to find and fix problems before they become service affecting - saving you hours of frustration and downtime.

Quatrix offers a range of cost-effective IT support services that have been designed to suit your needs and keep your business running. Services include:

  • Symphony
  • Concerto

Symphony
Symphony is a managed IT service and support program that is cost-effective and works with your business to ensure that your systems continue to deliver a reliable and efficient service. For a fixed monthly fee, our team of highly qualified engineers will actively monitor and maintain key elements of your systems to keep them working together.

As your IT Support Partner, it is our aim to improve the reliability of your network. We work on the principle that by providing the very best care and support to you today, we will minimise the likelihood that your systems will fail tomorrow.

Features & Benefits of Symphony:

  • Daily data back-up checks
  • Scheduled antivirus updates
  • Support call handling for bespoke line-of-business applications
  • Important security patch updates*
  • Proactive system monitoring
  • Hardware support & maintenance
  • Monthly reports keep you informed
  • Software applications support
  • Unlimited IT support
  • Fixed monthly fee and NO hidden costs
  • Guaranteed response time by our local engineers
  • Problem identified and resolved quickly
  • Constant and consistent support all year round
  • Quatrix as your one point of contact for all your IT support needs
  • NO automated attendants or international help desks
  • NO technical jargon, just straight talking
*If you are using the Windows Software Update Service (WSUS)

Concerto

Concerto Managed Desktop Protection provides a fast, effective defence against viruses, cybercriminals and data loss.

The complete managed security solution quickly identifies previously unknown computer viruses or other malware for which specific antivirus software signatures are not yet available. Threats are blocked before they reach your PCs, Mac Computers (iMacs and MacBooks) – file servers and mail services. Threats have evolved and the numbers of threats are increasing exponentially. With approximately one new threat emerging every 1.5 seconds you need to ensure you have the most eff­ective protection in place.

For a fixed fee per person per month you will receive numerous benefits.

Features & Benefits of Concerto:

  • New threats blocked before the reach your systems
  • Preventative care –Risks fully managed online
  • Protection without loss of performance
  • USB device control
  • System updates made automatically
  • Smart scan and updates without service disruption
  • Anti-virus & Anti-spam
  • Basic URL filtering
  • Web threat protection